How to Get Started with the Red Hat Customer Portal

1. Accessing the Red Hat Customer Portal:

Open your web browser and navigate to the Red Hat Customer Portal: https://access.redhat.com

1. Creating a Red Hat Account (if you don't already have one):

• If you already have a Red Hat account (e.g., for Red Hat Learning Subscription or a previous interaction), you can sign in directly. Skip to Step 3.
• If you don't have an account, click on the "Register" link, usually located near the sign-in fields.

1. Registration Process:

• Fill out the registration form with your accurate information. This typically includes:

• First Name
• Last Name
• Email Address (This will be your username)
• Company/Organization (If applicable)
• Job Title (If applicable)
• Country

• Important: Use a valid email address that you can access, as you'll need to verify it.
• Create a strong password, following the displayed password requirements.
• Review the Red Hat Terms of Use and Privacy Policy. Check the box to agree to these terms.
• Click the "Register" or "Create Account" button.

1. Email Verification:

• Red Hat will send a verification email to the address you provided during registration.
• Open the email and click on the verification link. This confirms your email address and activates your account.

1. Logging in to the Customer Portal:

• Once your account is verified, return to the Red Hat Customer Portal (https://access.redhat.com).
• Enter your email address (username) and the password you created.
• Click the "Log In" button.

1. Navigating the Customer Portal:

After logging in, you'll be greeted by the Customer Portal dashboard. Here's a brief overview of key sections:

• Downloads: Access Red Hat software, including Red Hat Enterprise Linux, JBoss Middleware, OpenShift, and more. You'll often need to have an active subscription associated with your account to download certain products.
• Subscriptions: Manage your Red Hat subscriptions. This section allows you to view your active subscriptions, their associated products, and their support status.
• Knowledge: Search for articles, documentation, and solutions to common issues. This is a valuable resource for troubleshooting and learning about Red Hat products.
• Support: Open and manage support cases. If you're encountering a problem that you can't resolve through the Knowledge base, you can submit a support ticket here.
• My Account: Manage your profile information, including your contact details, password, and communication preferences.

1. Linking Subscriptions (if applicable):

If you have purchased a Red Hat subscription, you'll need to link it to your Customer Portal account. This is typically done through the "Subscriptions" section. You'll usually need to provide a subscription number or activation key. Follow the on-screen instructions to complete the linking process. This step is crucial for accessing downloads and support related to your subscription.

1. Getting Help:

If you encounter any issues during the registration or account setup process, look for the "Help" or "Contact Us" links on the Customer Portal. Red Hat provides various resources to assist you.

Tips for Success:

• Keep your account information secure: Choose a strong password and don't share it with anyone.
• Keep your contact information up-to-date: This ensures that you receive important notifications from Red Hat.
• Explore the Customer Portal: Familiarize yourself with the different sections and resources available.
• Utilize the search functionality: The search bar is your friend when trying to find specific information.

By following these steps, you'll be well on your way to leveraging the resources available in the Red Hat Customer Portal. Welcome to the Red Hat community!